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Home > Department ContactsDepartment ContactsBanking History
since 1965 General banking inquiries
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| Department | Telephone Number | Online |
| Telephone Banking | 1-800-465-2422 or (902) 420-2422 |
|
| Online Banking | 1-888-872-2422 | Contact CIBC |
| CIBC Credit Card Services | 1-800-465-4653 | |
| CIBC Mortgages | 1-888-264-6843 |
| Bank History |
| 1965 Ruth Caines of Moncton, New Brunswick, became the first woman to reach the branch managerial level at CIBC. Today, more than half of CIBC's management positions are held by women.
1967
Today, CIBC has a network of over 3,300
ABMs in Canada, and provides access to banking
services through a variety of electronic channels,
including telephone banking, Online banking, debit
card transactions, and secure Internet banking. See: Cancom story page 139 and 140, / Mulroney Biography and Teleglobe
1988 |
Contact CIBC Customer Care directly if you are uncomfortable discussing the issue with our employees or the Manager of the location where the problem has occurred, or if they have not resolved the problem to your satisfaction.
If your problems have not been satisfactorily resolved by the relevant CIBC business or CIBC Customer Care, please contact the CIBC Ombudsman who will acknowledge your complaint right away. Then, providing legal action has not been taken on the matter, the Ombudsman immediately goes to work. In most cases, you will receive a decision regarding your concern within 10 working days.
Be sure to include:
| Department | Telephone Number | Fax Number | Address |
| Customer Care | 1-800-465-2255 Monday to Friday, from 8 a.m. to 9 p.m. Eastern time Saturdays from |
1-877-861-7801 or (416) 218-9440 in Toronto | 5650 Yonge Street |
| CIBC Ombudsman | 1-800-308-6859 or (416) 861-3313 in Toronto | 1-800-308-6861 or (416) 980-3754 in Toronto | P.O. Box 342 |
| Department | Telephone Number | Fax Number |
| CIBC Investor's Edge | 1-800-567-3343 | |
| Investor Relations | (416) 980-6657 | (416) 980-5028 |
| CIBC Securities | 1-800-465-3863 |
| Department | Telephone Number | Fax Number | Telex | Address |
| CIBC Head Office | (416) 980-2211 | 065-24116 |
Commerce Court Toronto, Ontario M5L 1A2 Cable: Canbank, Toronto |
|
| Corporate Communications and Public Affairs | (416) 980-4523 | (416) 363-5347 |
| Department | Telephone Number |
| CIBC National Student Centre | 1-800-563-2422 |
| CIBC National Collections | 1-800-256-8580 |
Summary Period: September 2004
Generated 01-Sep-2004 23:41 PDT
| Summary by Month | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Month | Daily Avg | Monthly Totals | ||||||||
| Hits | Files | Pages | Visits | Sites | KBytes | Visits | Pages | Files | Hits | |
| Sep 2004 | 606 | 388 | 133 | 80 | 98 | 6066 | 80 | 133 | 388 | 606 |
| Aug 2004 | 625 | 382 | 156 | 56 | 1072 | 285880 | 1763 | 4861 | 11867 | 19394 |
| Jul 2004 | 621 | 398 | 161 | 57 | 1018 | 268567 | 1776 | 5013 | 12341 | 19267 |
| Jun 2004 | 701 | 456 | 140 | 61 | 1107 | 253163 | 1844 | 4215 | 13706 | 21040 |
| May 2004 | 662 | 454 | 131 | 52 | 1116 | 301445 | 1629 | 4087 | 14104 | 20539 |
| Apr 2004 | 555 | 425 | 146 | 61 | 1238 | 269183 | 1858 | 4394 | 12774 | 16663 |
| Mar 2004 | 932 | 596 | 201 | 75 | 1617 | 347190 | 2352 | 6245 | 18490 | 28897 |
| Feb 2004 | 1019 | 593 | 160 | 59 | 1352 | 368716 | 1721 | 4666 | 17224 | 29578 |
| Jan 2004 | 870 | 576 | 188 | 65 | 1302 | 358244 | 2018 | 5838 | 17867 | 26975 |
| Dec 2003 | 705 | 452 | 137 | 54 | 1207 | 268086 | 1678 | 4263 | 14013 | 21874 |
| Nov 2003 | 1100 | 701 | 216 | 80 | 1553 | 460964 | 2403 | 6488 | 21058 | 33020 |
| Oct 2003 | 1128 | 609 | 197 | 70 | 1446 | 458740 | 2200 | 6129 | 18885 | 34983 |
| Totals | 3646244 | 21322 | 56332 | 172717 | 272836 | |||||
| Top 10 of 98 Total Sites By KBytes | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| # | Hits | Files | KBytes | Visits | Hostname | ||||
| 1 | 25 | 4.13% | 25 | 6.44% | 1024 | 16.88% | 1 | 1.25% | gateway.cibc.ca |
| 2 | 59 | 9.74% | 56 | 14.43% | 540 | 8.90% | 1 | 1.25% | 207.61.145.21 |
| 3 | 1 | 0.17% | 1 | 0.26% | 504 | 8.31% | 0 | 0.00% | lj1204.inktomisearch.com |
| 4 | 51 | 8.42% | 47 | 12.11% | 426 | 7.02% | 1 | 1.25% | 66.131.50.24 |
| 5 | 23 | 3.80% | 20 | 5.15% | 373 | 6.14% | 3 | 3.75% | 207.46.98.128 |
| 6 | 74 | 12.21% | 74 | 19.07% | 372 | 6.13% | 0 | 0.00% | 216.221.36.125 |
| 7 | 42 | 6.93% | 38 | 9.79% | 365 | 6.01% | 2 | 2.50% | 69.70.67.167 |
| 8 | 24 | 3.96% | 24 | 6.19% | 331 | 5.46% | 0 | 0.00% | 195.227.44.2 |
| 9 | 3 | 0.50% | 3 | 0.77% | 244 | 4.02% | 0 | 0.00% | 24.157.222.227 |
| 10 | 12 | 1.98% | 11 | 2.84% | 201 | 3.32% | 1 | 1.25% | 24.201.232.162 |